However, Baker's passport expired in March and by March 19, Ottawa had closed its Service Canada and passport offices in response to the pandemic. (Graham Thompson/CBC)The federal government then restricted its passport program, only processing applications deemed necessary for valid urgent travel reasons. When Baker realized there was no way to renew her passport in person, she contacted the passport program by phone. He says no explanation has been provided as to why the passport program didn't adjust. "This [passport program] should have come back online earlier in the spring and it didn't."

Source: CBC News August 10, 2020 20:48 UTC