Highlighting low adoption levels, Kapoor said food delivery penetration in India remains far below that of Western markets and even some Southeast Asian countries, creating significant headroom for growth. Asked about the size of the untapped market, Kapoor said only about 10–12 per cent of Indians have ever used food delivery services. “Gig sounds like a little bit of a fancy term, but the reality is it's flexible employment. He welcomed the government’s social security code, calling it a step in the right direction, but urged policymakers to recognise the distinct nature of flexible employment. “There are a whole lot of people who come into the flexible employment category or flexible category,” Kapoor said.

Source: The Telegraph January 20, 2026 06:54 UTC