KUALA LUMPUR: Tenaga Nasional Bhd (TNB) has assured that it will investigate some 14,000 complaints received over billings and urged consumers to come forward to lodge a report. TNB chief executive officer Amir Hamzah Azizan said in April, the utility company received 5,621 complaints but this almost doubled to 9,028 in May. "This brings the total number of complaints to 14,469 reports and from this, 11,331 have been resolved," he said at a press conference on Friday (May 31). As such, Amir urged consumers who are unhappy with the sudden hike in their bill to come forward and lodge a report. This is to help facilitate complaints from consumers and to help them resolve their billing issues as soon as possible.

Source: The Star May 31, 2019 09:00 UTC