Jan 22 2010- The ticket taker gives directions to an elderly rider at the ticket booth at the McCowan TTC station entrance to the LRT line where ticket taker was photographed apparently asleep whole on duty. DAVID COOPER / TORONTO STAR)dac ( David Cooper / DAVID COOPER / TORONTO STAR )The TTC is putting a friendlier face on its subway system next year. Gone will be the days of passengers attempting to ask directions by shouting through a pane of Plexiglas at a TTC worker. TTC spokesperson Brad Ross said the change represents “a whole new approach to customer service” for the 95-year-old transit agency. On Wednesday the public got more details on how the transition will work, when the TTC board approved a stations transformation plan.

Source: thestar October 03, 2016 09:00 UTC