And just as importantly, though much harder to quantify, does the system feel safe to them? I don’t mean safe from crumbling ceilings or fire-prone trains , though there are certainly real safety concerns there. It’s one of the trickiest problems even to talk about when it comes to the T, and public transit in general. If riders don’t feel safe — for whatever reasons, justified or not — they’re less likely to ride the train or bus. But polls showing people feel unsafe ought to be taken seriously, and it should be possible to respond without resorting to broken-windows style policing.

Source: CNN January 30, 2024 11:47 UTC