Edward Jones, 46, says he was ignored by taxi drivers outside Chippenham railway station on two occasions. And Wiltshire Council has changed its guidelines for taxi drivers in response to the incident. “After investigating his complaint, we have revised the wording in our taxi guidelines to make it absolutely clear to taxi drivers that guide dogs and assistance dogs must be carried, and it is illegal to refuse to do so. He said the effect that his assistance dog had on his mental health had “saved his life". The Equality Act 2010 states taxis must carry guide dogs and other assistance dogs.

Source: The Times February 14, 2024 06:52 UTC