Telecom operators in Ireland have rejected possible new regulations that would help consumers avoid ‘bill shock’ where they receive unexpectedly large bills after going over their monthly allowance. The call for inputs by ComeReg was on the back of research which found that one in five householders have experienced bill shock. In their submission, Eir said the propensity for bill shock arising from fixed and mobile voice calls is declining. “It is not clear that there is adequate justification for the provision of spend alerts to be mandated. An Post and bulk mail operator Tico Mail also made submissions and said postal communications should be used to notify consumers of important information.

Source: Irish Examiner January 29, 2020 17:15 UTC