Telviva, South Africa’s cloud-based business communications provider, won the ‘Best Enterprise Contact Center Platform’ award at the 2024 CEM Africa Awards for its Managed Contact Centre as a Service. Martie de Beer, Contact Center Executive at Telviva, commented, “Winning this award is a significant validation of our vision and efforts to transform the customer service landscape. At Telviva, we believe an exceptional customer experience (CX) is the core of a successful contact center. With the goal of resolving any problems before they affect the consumer, this team actively monitors contact center operations. De Beer concluded, “Winning the ‘Best Enterprise Contact Center Platform’ award inspires us to continue pushing the boundaries of customer service.

Source: The North Africa Journal August 03, 2024 21:35 UTC