Customer service and experience trends and predictions for 2024. The big trends in customer service and customer experience (CX) revolve around technology. So, here are the first five of 10 customer service and experience trends and predictions for 2024:1. Customer service and CX continue to be a focus for most companies. Digital Customer Support Improves—The technology that everyone loved five years ago is so outdated compared to what is available today.

Source: Forbes December 24, 2023 16:02 UTC