Reporting pollution, blockages and leaks will be ‘made easier’ with Thames Water’s new online tool and interactive map, the company says. Members of the public can pinpoint locations experiencing operational issues across London and the Thames Valley. Once reported, the company’s software will schedule for the issue to be investigated and fixed by Thames Water engineers. Members of the public will receive a case reference number and will be able to receive progress alerts and updates. David Bird, retail director at Thames Water said: "Time can sometimes be a crucial factor in turning a minor issue into a major one.

Source: Express December 03, 2023 06:00 UTC