Since online shopping became a reality, retail has become increasingly digital and internet-driven. The 5 Biggest Retail Trends In 2021 Adobe StockBut the coronavirus pandemic has affected the way every trend will play out in 2021, and offline retail has been hit particularly hard. Omnichannel - Offline is online, online is offlineThis is a big one, that actually involves the coming together of several different trends, including AI, robotics, IoT, and extended reality (XR) – which includes virtual and augmented reality (VR/AR). While the general trend has seen offline retailers moving into online by establishing e-commerce divisions of their businesses, more lately, we have seen online retailers developing a bricks 'n' mortar presence. This convergence means offline and online retail both benefit from advances in technology and changing patterns of behavior.

Source: Forbes November 16, 2020 05:25 UTC