ABSTRACTObjectives: To quantify the impact of 1-star reviews across multiple physician rating websites (PRWs) on new patient volume. The mean new patient volume decreased 2.3% to 2.6% following a 1-star review, with effects of the 1-star review affecting patient volume for at least 16 weeks. Per both analyses, the mean new patient volume decreased 2.3% to 2.6% following a 1-star review, with effects of the 1-star review affecting patient volume for at least 16 weeks (Figure 2). DISCUSSIONWe believe this study is the first to quantify the impact of 1-star reviews on new patient volume and the persistence of their impact on new patient volume over time. The validity of online patient ratings of physicians: analysis of physician peer reviews and patient ratings.

Source: Washington Post October 13, 2023 17:29 UTC