Despite the considerable number of e-commerce returns, online retailers have struggled to make returning items as easy as buying them. Happy Returns is among the first to build a business off returns. Genaro Molina / Los Angeles Times Alexis Valdez waits for customers who wish to return online purchases at a Happy Returns return bar in Santa Monica. Alexis Valdez waits for customers who wish to return online purchases at a Happy Returns return bar in Santa Monica. In that time, its volume of returns has remained steady, but the number of customers returning items through Happy Returns has increased twentyfold.

Source: Los Angeles Times December 21, 2017 10:52 UTC