Youth travel company Topdeck has been arbitrarily booking customers with credit vouchers on new overseas trips on random dates in the middle of a global pandemic, without their knowledge or consent. Guardian Australia has learned that the company recently began booking some customers who have credit vouchers on new trips without their knowledge. Unwitting customers are being placed on tour dates of Topdeck’s choosing, despite the global crisis, widespread border closures, and restrictions on travel in and out of Australia. “This is alarming and unscrupulous corporate conduct.”Topdeck insists it is providing refunds to customers who request them. But it also confirmed it has been telling those with credit vouchers that they have been “tentatively booked on a new departure”.

Source: The Guardian February 10, 2021 16:30 UTC