True Move H atones for 52-minute mobile outageTrue Move H will receive 100 minutes of free calling and 500 megabytes of free mobile internet within after a 52-minute glitch in its mobile network. (Photo by Wichan Charoenkiatpakul)True Move H Universal Communication (TUC) will provide 100 minutes of free calling and 500 megabytes of free mobile internet within 24 hours for its customers after a 52-minute glitch in its mobile network on Tuesday. The NBTC detected the failure of TUC’s network signal at 3.55pm on Tuesday and it lasted 52 minutes, said NBTC secretary-general Takorn Tantasith. “The incident caused trouble for people who use the mobile service of TUC, the NBTC ordered TUC to provide remedy measures for every customer of its mobile service,” Mr Takorn said. “The NBTC has the duty to oversee and protect customers to ensure they receive standardised and fair services,” Mr Takorn said.
Source: Bangkok Post February 19, 2020 08:26 UTC