Things were looking a lot brighter for embattled United Airlines CEO Oscar Munoz a month ago. “Munoz has shown himself to be a smart, dedicated, and excellent leader who understands the value of communications,” PRWeek declared in an article last month. United touted the award in a press release that said the CEO’s “strategy from day one has been to reconnect with employees and customers.”That reconnecting strategy wasn’t going very well this past Sunday. The man in question was one of those selected, but refused to comply with multiple requests to deboard the plane, according to Munoz. In a separate public statement on Monday, the CEO apologized for having to “re-accommodate” customers.

Source: Huffington Post April 11, 2017 18:50 UTC