A new report by United Airlines has concluded that a litany of failures in customer service, training and technology contributed to the forcible removal of a paying passenger earlier this month. In an 11-page report, United Continental Holdings Inc. sought to give a more complete account of the events—including previously unreported details—that led to the April 9 dragging by aviation police of Dr. David Dao from a commuter flight....

Source: Wall Street Journal April 27, 2017 04:52 UTC