Shortly after the episode, Mr. Munoz appeared to blame Dr. Dao for causing the problems. But Mr. Munoz soon reversed himself, apologizing repeatedly to Dr. Dao and saying he felt “shame” over how the situation had been handled. Advertisement Continue reading the main storyWhen no one took the offer, gate agents invoked the airline’s involuntary denial-of-boarding process. United officials have said they followed this procedure in selecting Dr. Dao, his wife and another couple from removal from the flight. After Dr. Dao declined to leave, United officials called police officers with the Chicago Department of Aviation to try to persuade him to go.

Source: New York Times April 27, 2017 04:52 UTC