Vodafone has launched a new support helpline for those over 70 years of age. The move is designed to allow older people avoid the frustration and endless loops of online tech support. Vodafone’s move may appeal to older users, who are more likely to be willing to pay more for a mobile service if it’s more user-friendly and less self-service. The new helpline “will provide one-to-one technology support and advice for older smartphone users on any network”, the company says. “The helpline is available any smart phone user over the age of 70 regardless of their network provider.

Source: Irish Independent June 24, 2020 12:45 UTC