An emergency plumber told us it needed fixing, but the pilot light had just gone outWhen the boiler stopped working in the house that we had just moved into, I called out an emergency plumbing firm, ERG Facilities, to fix it. He told me he would get the part in the morning and would return later that day. For this, I was charged £150. Unconvinced, I called another boiler engineer in the area who arrived within the hour. It said that I won’t be getting a refund as it was my responsibility to make sure the engineer had access.

Source: The Guardian January 11, 2021 06:56 UTC