The last thing a satisfied WestJet customer expected to get when she sent the company a glowing review was a referral to a suicide hotline. But at least it shows that Juliet — the name given to the airline's new, artificial intelligence Facebook chatbot — cares. "If you're having these thoughts, please reach out to the Canada Association for Suicide Prevention, You can find your local hotline at https://suicideprevention.ca/. Humans on the back endAs for the happy WestJet customer — who assures that she is not suicidal — she thinks this is a funny stumble on a positive path forward. "I think they're moving down the path of embracing new technology and I think that's nothing but good," she said.

Source: CBC News September 25, 2018 11:26 UTC