ANZ is the most complained-about bank, getting more than its share of complaints from customers. ANZ reports the highest number of complaints of any bank, new Banking Ombudsman data shows, and is responsible for more than its market share would indicate it should be. Supplied Nicola Sladden, Banking Ombudsman, has opened a ‘’whistleblowing’’ line which bank workers can use to raise concerns about bad behaviour by their employers. Banks are working with us on improving the collection and the consistency of this individual bank data.”The Banking Ombudsman had also launched an anonymous whistleblowing service bank workers could call to dob in their employers without fearing they might lose their jobs. The launch of the dashboard comes just before a consultation by the Ministry of Business, Innovation and Employment to “harmonise” the different financial services complaints bodies.

Source: Stuff March 03, 2021 02:02 UTC