AIB missed a major goodwill opportunity to restore trust by writing down huge chunks of mortgage debt for almost 6,000 customers, but not telling them it was doing so. That is according to financial advisor and consumer advocate Padraic Kissane, who said AIB had created even more confusion for 5,900 customers who suddenly found up to tens of thousands of euro wiped off their mortgage balance on Wednesday. "Some of these 5,900 customers were not even aware they had a case. Some of the mortgage holders even suspected the customer service staff themselves had not fully grasped the whole process. "If customers have any queries they can call our FSPO Mortgage Review helpline on 0818 300 070," the bank said.

Source: Irish Examiner July 09, 2020 17:03 UTC