Research from the UK restaurant software group Vita Mojo shows 61 per cent of customers would spend more at a kiosk than a till. Even doctors’ reception rooms have what the touchscreen industry likes to call self-service “kiosks”. A screen does not merely curb the need for people, with all their whiny demands for decent pay and working conditions. Research from the UK restaurant software group Vita Mojo shows 61 per cent of customers would spend more at a kiosk than a till. As Vita Mojo says: “Kiosks never forget to upsell with sides, meal deals and targeted promotions.”I believe claims that customers often prefer the ease and speed of touchscreens.

Source: The Irish Times March 09, 2026 15:02 UTC