Among the leaders in the emergent robo-lawyering field is DoNotPay, an app dreamed up by Joshua Browder in 2015, when he was a 17-year-old Stanford University student, to help friends dispute parking tickets. The app, which relies on an artificial intelligence-enabled chatbot, became popular, and has expanded its focus to other consumer legal services. In June it hit the million-case mark, helping save people upward of $30 million since it started, Mr. Browder says. It can help you cancel unwanted subscriptions, get compensation from airlines for flight delays and file lawsuits in small-claims court. It can write an aggressive letter to Ticketmaster to get a refund for a concert canceled due to the novel coronavirus, and, yes, dispute parking tickets.

Source: Wall Street Journal August 10, 2020 14:03 UTC