Although some terms and conditions are available on-line, we aren't privy to the exact contracts that Delta has with Microsoft and CrowdStrike. In any event, many IT contracts (software licenses, SaaS agreements, and IT services contracts) include limitations of liability ("LOL") provisions and limitations of warranty ("LOW") provisions. LOW provisions further limit a customer's recovery of damages caused by vendors. For example, many LOW provisions relating to cyber security promise that the vendor's services will operate without error. Many contracts require that updates be implemented and some LOW provisions nullify any stated warranties if the customer doesn't implement an update provided by the vendor.

Source: Wall Street Journal August 05, 2024 10:12 UTC