New Delhi, Zendesk on Tuesday announced the establishment of an innovation hub in Pune, marking a milestone in the growth of the company's footprint in India, as well as the global product development team. Zendesk Pune Innovation Hub is part of the company's strategy of scaling new sources of talent and enhancing collaboration across global teams. Zendesk's Pune Hub will play a key role in advancing the company's plans in AI-powered solutions, centred around the Zendesk Resolution Platform. "By establishing this function, we are moving beyond execution to full ownership of global product roadmaps. And this facility is a cornerstone of our smart global footprint, providing the high-calibre collaboration space necessary to drive our global vision of AI-led service excellence worldwide," Upadhyay said.

Source: Economic Times February 24, 2026 19:12 UTC