The online commerce industry is projected to reach USD 188 billion in 2025 from USD 64 billion last year, with growing consumer preference to buy on the digital marketplace , according to a report by Ficci . The report 'A progressive shift from transactions to trust' was released on Wednesday. "There is a need for a continuous dialogue with the industry players and BIS and to understand what it is that they are doing in the area of creating a quality ecosystem. "Our ultimate objective is that the consumer must be able to exercise their choices and that is when the country will be able to grow, as consumption is key for the vibrant economy to be in place," said Nandan. "If we keep our end of the bargain, satisfy the consumer needs, and adhere to genuine grievances and respond within time, we will retain the trust of the consumers," the secretary said.

Source: Economic Times July 07, 2021 16:52 UTC