David Cordani, the CEO of Cigna, received nearly $79m in compensation in 2020, a raise of $13.4m from the previous year. In March 2021, Cigna announced plans to increase expenditures on stock buybacks to $8bn over the next four years. Several months ago, workers started an online petition demanding Cigna improve working conditions, including lifting a pay raise freeze, stopping constant harassment of workers to meet production metrics and providing a way for workers to report abusive callers. “There were times when I was the sixth customer service advocate that they’ve talked to in the last couple of weeks, and nothing is getting resolved. A customer service advocate at Cigna said a new set of issues arose once the Covid-19 pandemic hit and workers were allowed to work from home.

Source: The Guardian August 03, 2021 09:00 UTC