Brenton says she fought to get her money back for more than a year, but gave up on the bank's internal complaints system after getting nowhere. — John Lawford , Public Interest Advocacy Centre"I think it's terrible," she said. 'Not so independent'He says what's needed is a fast and consumer-friendly process to deal with banking complaints. Under the current system, banking customers first have to exhaust the bank's internal complaint process. (CBC)As a last resort, consumer complaints can also go the Financial Consumer Agency of Canada.

Source: CBC News February 12, 2018 01:00 UTC