The broadcast regulator requested information from the telcos after launching an inquiry in July into allegations of misleading and aggressive sales practices. In their CRTC submissions, Bell, Rogers, Telus and Shaw each defend their sales practices and claim their customers are well served. 'We are proud to say that, for the most part, we get it right,' states Bell about its sales practices. Like Rogers, Telus believes new rules are unnecessary because misleading sales practices are already unlawful according to existing regulations. ShawIf there are systemic unsavoury sales practices plaguing the industry, Shaw claims it has no part thanks to its "customer-centric focus."

Source: CBC News September 10, 2018 07:52 UTC