Alongside the 48-hour free cancellation benefit, the regulator has also laid down rules to prevent airlines from levying extra charges for simple errors such as misspellings in passenger names. If such mistakes are pointed out within 24 hours of booking on an airline’s website, carriers must correct the name without charging a fee. The changes come against the backdrop of widespread passenger complaints about refund delays and confusing cancellation fees in recent years. The issue drew particular attention during a period of flight disruptions late last year, prompting regulators to tighten protocols and ensure greater transparency and fairness in ticketing policies. Industry observers say the look-in period will give travellers a brief grace period to rethink travel plans and correct booking mistakes without financial penalty, aligning India’s aviation practices more closely with consumer protections seen in other major markets.

Source: Indian Express February 26, 2026 13:19 UTC