Burger King is testing AI–powered headsets that track if staff are saying 'please' and 'thank you' to customers. Restaurant Brands International – the Miami–based company that owns Burger King – said it is currently testing the OpenAI–powered headsets in 500 US restaurants. While Burger King hopes the headsets will help its restaurants to run more efficiently, they've been widely slated across social media. Burger King said the intent is to use Patty as a coaching tool, not a tracker of individual employees. 'We believe hospitality is fundamentally human,' Burger King said.

Source: Daily Mail February 27, 2026 15:10 UTC