New and nontraditional competitors continue to have an impact among travel, hospitality and leisure companies, while strength in the global economy is expected to fuel growth in the year ahead, according to Guy Langford, vice chairman and U.S. Travel, Hospitality and Leisure leader, Deloitte & Touche LLP. He discusses how technology investments and innovations are redefining service, as well as creating new levels of risk for traditional competitors, and the important—but sometimes overlooked—benefits of employee engagement.

Source: Wall Street Journal February 20, 2018 12:33 UTC