But Thursday morning, the company sent dealerships another message indicating things had a taken a turn for the worse. In partnership with third party experts, we are assessing the impact and providing regular updates to our customers,” CDK said in a statement shared Thursday morning. CDK operates numerous different products that car dealers use to handle things like keeping records of negotiated deals to scheduling and communicating about service. To protect customer privacy, customers’ details aren’t written out on a piece of paper that’s just sitting on a desk anymore. But salespeople could lack access to customer agreements that had been previously negotiated, making it harder to close those sales, dealers CNN spoke with said.

Source: CNN June 20, 2024 05:23 UTC