But despite facing numerous challenges — including openings and closings, navigating fluctuating regulations, dealing with furloughs and layoffs and much more — the hospitality sector demonstrated resilience. To honor those who shined all the more during the pandemic, FTG introduced the new Hospitality Stars of the Year awards. Finalists: Carillon Miami Wellness Resort; One&Only Palmilla, Los Cabos Resort; The Ritz-Carlton, Bahrain; Sunstone Spa at Agua Caliente Resort Casino Spa Rancho Mirage, California. In response to the pandemic, Waldorf Astoria and Conrad in the Americas swiftly developed new luxury service manuals with detailed videos and illustrations to thoroughly describe modifications made to the guest experience with safety in mind. Its VERIFIED™ hotels include Conrad Fort Lauderdale Beach, Conrad New York Downtown, Waldorf Astoria Beverly Hills, Waldorf Astoria Chicago, Waldorf Astoria Las Vegas, Waldorf Astoria Los Cabos Pedregal and Waldorf Astoria Orlando.

Source: Forbes February 16, 2021 10:52 UTC