With digital services not being uniformly distributed, communities in remote areas often require on-ground staff to deploy and supplement digital tools. Prior to the pandemic, India saw a staggered shift towards the use of digital tools. With digital services not being uniformly distributed, communities in remote areas often require on-ground staff to deploy and supplement digital tools. For example, the government and private sector service providers need to prioritise the availability of digital infrastructure and connectivity while civil society integrates programmatic responses into government priorities. Documenting their learnings, therefore, is an important first step in pushing for more open conversations with regard to digital interventions in India.

Source: Indian Express July 23, 2021 12:33 UTC