Predicting the future by the stars GettyFor the last five years I’ve written predictions for the future of customer experience. With that in mind, here are five predictions for customer experience in 2020. I spoke with Ali Rayl, Slack’s VP of Customer Experience, who shared how the company connects its engineering and customer service efforts. Many B2B companies don’t focus on customer experience, and B2B customers have come to expect the same mediocre experience every time. 2020 will bring customer experience into a new decade.

Source: Forbes December 17, 2019 21:33 UTC