An ombudsman, like the ADR Chambers Banking Ombuds Office (ADRBO), is an independent, impartial body that investigates complaints against an organization. We are trusted to provide ombudsman services for the citizens of a dozen municipalities throughout Ontario. Like the Ombudsman for Banking Services and Investments (OBSI)organization, our independence is clearly set out in legislation and our strong track record of impartiality is a big reason for our success. OBSI member banks pay for their ombuds services, and there is no indication these services are measurably more impartial, or result in different outcomes than those of ADRBO. Britt S. Parsons, ombudsman, ADR Chambers Banking Ombuds Office, Toronto

Source: thestar January 07, 2019 05:01 UTC