Italian regulators ordered Meta on Wednesday to open its WhatsApp chat platform to rival AI chatbots as it and EU authorities pursue a probe that the US tech giant is abusing its dominant market position. Meta has integrated Meta AI across the company’s platforms, which include Facebook and Instagram, that serve billions of users globally. Meta AI is a generative AI chatbot that can interact with users. Locking WhatsApp’s more than three billion users into Meta AI could potentially give the company a commercial advantage over rival AI chatbots. Meta already faces the risk of heavy fines under the bloc’s Digital Services Act (DSA), which regulates content.

Source: The Guardian December 24, 2025 17:33 UTC