At a time like this, various countries have announced lockdown to protect their citizens. Therefore during this period if your phone stops working, most service centres are closed during the lockdown. For any physical damage and non-working device, you will have to contact the Authorized Apple Service Provider and schedule a repair. However, Android users do not have a store like Apple Store. They will have to contact the customer care of their respective smartphone company for this.

Source: dna May 08, 2020 10:18 UTC