Capita bosses got a pasting from MPs today over a civil service pensions scandal which has led to 'heartbreaking' cases of hardship. Mr Holroyd confirmed Capita might be subject to financial penalties but said it was focusing on addressing the current issues before discussing that with the Cabinet Office, which oversees the civil service pension contract. Chair Sir Geoffrey Clifton-Brown said his committee had warned in November there was a 'clear risk' that Capita would not be ready to take over administration of civil service pensions, and 'our predictions have sadly have become a reality'. The Cabinet Office reiterated its previous statement, which said: 'The service levels following the move to Capita have been unacceptable. 'An urgent recovery plan is under way, and our immediate priority is to stabilise the service and give current and former civil servants the service they deserve.

Source: Daily Mail February 12, 2026 18:04 UTC