Microsoft disputed the study, saying the company’s return and support rates differ significantly from the Consumer Reports study. Photo: AFPSan Francisco: The breakage rate for Microsoft Corp’s Surface devices is significantly worse than from other manufacturers’ laptops and tablets, Consumer Reports said, adding that it was removing its “recommended” designation for Surface products. Microsoft disputed the study, saying the company’s return and support rates differ significantly from the Consumer Reports study. According to the Consumer Reports survey responses, the Microsoft devices were found to freeze, unexpectedly shut down or have issues with their touchscreens, Beilinson said. Consumer Reports has conducted its annual reliability study since 1952, starting with cars.

Source: Mint August 10, 2017 13:07 UTC