National Rail has launched 'Alert me by WhatsApp', a tool that provides travellers with real-time updates via the popular Facebook-owned messaging app. The tool, which National Rail claims is 'more advanced than a chatbot', lets UK rail passengers access customised travel information for their journeys. Once this is done, National Rail will send a message on WhatsApp within seconds asking users to confirm that they want to receive updates, or alternatively opt out. Once you opt in for the service on the National Rail website and enter your phone number, National Rail will send you updates on a specific journeyHOW DOES IT WORK? Updates from National Rail on WhatsApp include real-time details of departure platform announcements, delays, disruptions and alternative travel routes.

Source: Daily Mail September 03, 2021 12:45 UTC