Veterans ombudsman Guy Parent’s scathing report follows a review of hundreds of applications for assistance by former service members. Canadian veterans are told they can expect to find out within 16 weeks whether they are eligible for financial assistance and medical treatment for injuries related to their service. “The most common complaint my office hears from veterans: the length of time it takes to get a disability-benefit decision from Veterans Affairs Canada,” says the ombudsman’s report. “The frustration and increased stress that this causes veterans and their families must be eliminated. Yet he was adamant that officials needed to implement a way of prioritizing cases based on need and keep veterans appraised of the status of their applications.

Source: National Post September 12, 2018 12:56 UTC