By Ditas Lopez and Siegfrid AlegadoSince the early 2000s, the Philippines added more than a million jobs as foreign companies outsourced customer support and sales tasks to the Southeast Asian nation. With technology constantly advancing, machines are now able to replicate some of the tasks that people do, including customer relations. More than half of outsourced jobs could be lost in a few years unless significant retraining is done, according to a study by Tholons Capital, a New York-based consultancy. Companies are increasingly seeking workers who are college educated, experienced, have technical expertise and can easily be retrained, he said. “People don’t evolve as fast as technology,” Uligan said.

Source: The Standard October 05, 2017 11:15 UTC