To change things up a bit, I devoted a recent column to stories of delightful customer service. “If you want to speak to customer service, you just type in your phone number and hang up. Jill couldn’t find anyone to fix it and called the customer service number in the manual. A note inside said, ‘We call this customer service, sir.’ Lifelong customer – you bet.” My view: These stories are not a blanket endorsement. I just want to show that superlative customer service exists.

Source: thestar March 19, 2019 09:56 UTC