t-mobileRebuilding a team culture and driving change in the communityCoach Niko Medved reinvigorated the CSU Rams men’s basketball team by improving its culture and instilling a sense of purpose in his players. Like other industries that are striving to foster more diversity, leaders need to become role models and take a hands-on approach to bringing people along with them. My Takeaways:Show up with a great team: Prior to 2020, T-Mobile did not have work-from-home capabilities for customer care employees because T-Mobile’s unique customer care model – Team of Experts – is centered around in-person pods that collaborate and problem-solve. Prior to 2020, T-Mobile did not have work-from-home capabilities for customer care employees because T-Mobile’s unique customer care model – Team of Experts – is centered around in-person pods that collaborate and problem-solve. When music streaming took off and T-Mobile heard customers wanted to stream unlimited music without draining their data buckets, that’s what T-Mobile gave them.

Source: Forbes December 18, 2020 16:52 UTC