Digital banking is the future for financial services after covid-19. The banks were rated on overall recommendation and satisfaction, as well as five subdimensions (trust, terms and conditions, customer services, digital services and financial advice). In the wake, a crop of web-first lenders emerged to challenge the world’s biggest banks and made offering end-to-end mobile banking features a matter of survival. Now, with Covid-19 affirming most digital banking trends, Bogdaneris wonders whether ING will go all-digital. Digital banks rated well in the United States as well.

Source: Forbes June 08, 2020 10:30 UTC