United Airlines CEO Oscar Munoz apologized for the forcible removal of a paying passenger from one of its flights and called the episode "truly horrific." Munoz pledged a full review by April 30 "to fix what's broken so this never happens again." Related: United Airlines shows how to make a PR crisis a total disasterThe encounter was filmed by other passengers and quickly went viral. In his first statement, Munoz apologized for "having to re-accommodate these customers." "Clearly, when you watch the video, it is troubling to see how that was handled," White House press secretary Sean Spicer said when asked about the episode at Tuesday's White House briefing.

Source: CNN April 11, 2017 19:23 UTC